Tenant Fees & Information

Tenant Fees

Holding Deposit: 1 Weeks Rent
Security Deposit: 5 Weeks Rent

Additional costs if required:

Keys replacement: Cost of replacement.
Early termination of tenancy: Reasonable costs incurred.
Change to a tenancy admin fee: £50 inc VAT.
Late rent payments: (more than 14 days overdue), are subject to daily interest of 3% pa, above Bank of England base rate.

Emergency Contact Details

Who to contact in the event of an emergency at your property outside of office hours.

The emergency contacts are available for between the following timeframes:

Monday-Friday 5:30pm–8:50am
From 1pm Saturday until 8:50am Monday

Emergency Contacts:

Plumbing: Yellow Diamond Services – Frazer – 07525724357
Electrics: Halo Electrical – Carl Metcalfe – 07757781093
Locksmith: Craftmaster – Martin – 07468570718

Other emergencies: Please call our office on 01926 893111 and leave a message. Someone should be able to pick this up and get back to you.

Please note: These numbers should be used for emergencies only. If a callout is made for a non-emergency, you may be liable for the costs involved.

For anything during office hours or for non-urgent matters, please continue to contact me directly on 01926 893111 or by email at sylvia@charlesrose.co.uk

*Emergencies are defined as any situation where there’s an immediate risk to someone’s health, safety or security such as:

• An uncontainable water leak
• A complete failure of your electrics (where it isn’t an appliance or suppler issue)
• Your heating or hot water system failing
• Severe flooding
• Loss of security to entrance doors or windows

*This is not a complete list but some examples of what is defined as an emergency.

*If a contractor attends during out of hours, they only need to make it safe there and then, and essential follow-up work will commence during office opening hours.

If you suspect a gas leak, call National Grid on 0800 111 999 straight away. Open all windows and doors, turn off your gas supply at the meter and leave the building. Do not attempt to use any appliances or switches.